Authenticity
Last updated: 8 March 2026

At All Well Buy, we understand that authenticity is very important when purchasing cosmetics, skincare, hair care, fragrance, personal care, and related products online. We are committed to maintaining customer trust by sourcing products carefully and providing clear support if any issue arises.

Our Commitment

We aim to offer products that are sourced through responsible channels and handled with care throughout the order process. We work to maintain proper product presentation, storage, packaging, and delivery support so that customers receive products in good condition.

Product Sourcing

We aim to source our products from trusted suppliers, distributors, importers, or business channels that support genuine retail distribution. Product packaging, labeling, batch codes, importer stickers, and brand updates may vary depending on the manufacturer, country of origin, or supply batch.

Because brands may update packaging from time to time, the product you receive may have differences in:

  • outer packaging design

  • font, color, or label layout

  • barcode placement

  • batch code style

  • importer or distributor sticker

  • manufacturing date or expiry format

These types of differences do not necessarily mean that a product is not genuine.

Packaging and Appearance

Please note that:

  • brands may change packaging without prior notice

  • images shown on the website are for reference and may vary slightly from the delivered item

  • imported items may have country-specific labels or stickers

  • some products may include local compliance labels, importer seals, or translated information

Storage and Handling

We aim to handle and store products with care before dispatch. However, minor carton wear, outer box pressure marks, or courier-related packaging impact may occasionally happen during shipping, especially for fragile or imported goods. This does not automatically affect the usability or authenticity of the product.

Customer Responsibility

Before using any product, customers are encouraged to:

  • review the product name and variant carefully

  • read ingredient and usage information where available

  • perform a patch test when appropriate

  • check the packaging, seal, and label upon receiving the parcel

  • contact support promptly if there is a genuine concern

If You Have an Authenticity Concern

If you believe there is an issue with a product you received, please contact our support team within the eligible support period and provide:

  • Order ID

  • your phone number

  • clear photos of the item

  • photos of the parcel label

  • batch code / expiry image where visible

  • unboxing video where available

Our team will review the concern and guide you through the next steps based on the case.

Important Note

We do not encourage customers to rely only on internet rumors, unofficial comparison videos, or incomplete social media claims when checking a product. Packaging differences, regional labeling, and manufacturer updates can sometimes cause confusion. If you have any concern, please contact us directly so we can review the issue properly.

Returns and Support

If an item is found to have a verified issue, support will be handled according to our applicable Returns & Refunds Policy. Customers should also review our Terms & Conditions, Privacy Policy, and Contact Us pages for more information.

Contact Us

If you have questions regarding product authenticity, packaging, or order support, please contact:

All Well Buy
House 02, Block L Road S7, Dhaka 1216, Bangladesh
Phone: +8801406666139
Email: support@allwellbuy.com