Frequently Asked Questions (FAQ)
Last updated: 8 March 2026
1. How do I place an order?
Browse the website, add your preferred products to cart, proceed to checkout, enter your delivery details, choose your payment method, and place the order.
2. Can I order without creating an account?
Yes. Guest checkout may be available. However, creating an account can make it easier to manage order history and future purchases.
3. How can I track my order?
You can track your order through order updates sent by SMS or email, your customer dashboard, or by contacting support with your Order ID.
4. Can I change or cancel my order?
You may request changes or cancellation before dispatch. Once the order has been shipped, cancellation may no longer be possible.
5. What payment methods do you accept?
Available payment methods may include:
6. Do you deliver outside Bangladesh?
At this time, our customer-facing support and policy pages are structured around delivery across Bangladesh.
7. How long does delivery take?
Delivery time may vary depending on your location, stock availability, courier service, holidays, and operational conditions.
8. How do I request a return or refund?
Please contact support within 3 days of delivery and provide your Order ID, phone number, and relevant photos or video proof where applicable.
9. Which items may not be returned?
Opened, used, tampered, hygiene-sensitive, promotional, or otherwise non-eligible items may not qualify for return unless the issue is due to wrong, damaged, defective, or missing delivery.
10. What if I receive the wrong or damaged item?
Contact us as soon as possible with your Order ID, parcel photos, and clear proof. Our support team will review the issue and guide you on the next steps.
11. Do you offer exchange?
Yes, eligible exchange support may be available depending on stock and the nature of the issue.
12. How will I receive my refund?
Approved refunds may be processed through a supported payment channel, mobile financial service, bank-supported flow, or store credit, depending on the order and payment method.
13. How can I contact customer support?
You can contact us through:
Phone: +8801406666139
Email: support@allwellbuy.com
14. Where is All Well Buy located?
Address: House 02, Block L Road S7, Dhaka 1216, Bangladesh
15. What products do you sell?
We offer products across beauty and care-related categories such as skincare, hair care, body care, personal care, fragrance, mom & baby, and other related categories.
