Privacy Policy
Last updated: 8 March 2026

At All Well Buy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact our support team, or use our services.

1. Who We Are

All Well Buy is an online cosmetics, skincare, hair care, fragrance, personal care, and mom & baby products store serving customers in Bangladesh.

Business Name: All Well Buy
Address: House 02, Block L Road S7, Dhaka 1216, Bangladesh
Phone: +8801406666139
Email: support@allwellbuy.com

2. Information We Collect

We may collect the following information when you use our website:

  • Full name

  • Mobile number

  • Email address

  • Delivery address

  • Billing details

  • Order details

  • Payment method information

  • Messages sent through contact form, live chat, or support

  • Technical information such as IP address, browser type, device type, and website usage data

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Confirm orders and share order updates

  • Provide customer support

  • Respond to return, refund, or exchange requests

  • Improve our website, products, and services

  • Detect fraud, abuse, or unauthorized activity

  • Send important service-related communications

  • Send promotional offers only where permitted

4. Payment Information

Payments may be made through Cash on Delivery (COD), mobile financial services, cards, or other supported payment methods. We do not store your full card details on our website unless required by a secure payment partner. Payment processing may be handled by trusted third-party gateways.

5. Delivery and Order Fulfilment

To fulfil your order, we may share necessary information such as your name, phone number, and delivery address with courier, logistics, or fulfilment partners.

6. Customer Support and Communication

When you contact us through live chat, contact form, email, social media, or phone, we may keep a record of that communication to help resolve your issue and improve customer service.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Keep your shopping session active

  • Remember your preferences

  • Improve website performance

  • Understand how visitors use our website

You can control cookies through your browser settings, but some features of the website may not work properly if cookies are disabled.

8. Marketing Communications

We may send promotional emails, SMS, or updates about offers, new arrivals, or campaigns. You can unsubscribe or opt out at any time.

9. Data Protection

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee complete security.

10. Data Retention

We retain your information only as long as needed for order processing, customer support, legal compliance, fraud prevention, and record-keeping.

11. Your Rights

You may contact us to:

  • Request access to your personal information

  • Correct inaccurate information

  • Request deletion of information where applicable

  • Ask questions about how your data is used

12. Third-Party Links

Our website may include links to third-party websites, social media pages, or payment providers. We are not responsible for the privacy practices of those external websites.

13. Children’s Privacy

Our website is not intended for children to make purchases independently. Parents or guardians should supervise any purchase involving children’s products.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised date.

15. Contact Us

If you have any questions about this Privacy Policy, please contact:

All Well Buy
House 02, Block L Road S7, Dhaka 1216, Bangladesh
Phone: +8801406666139
Email: support@allwellbuy.com