Privacy Policy

Effective date: September 11, 2025

Welcome to All Well Buy (the “Company”, “we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.allwellbuy.com and any related pages, sub‑domains, mobile views, or services that link to this Policy (collectively, the “Site”). By accessing or using the Site, you agree to the practices described here. If you do not agree, please discontinue use of the Site.

1) Who We Are & Scope

All Well Buy is an e‑commerce platform based in Bangladesh. This Policy covers personal information we process as a data controller when you:

  • browse or shop on the Site;

  • create or manage an account;

  • contact our customer support team by phone, email, or chat;

  • subscribe to newsletters or marketing communications;

  • post reviews, ratings, questions, or other user‑generated content (UGC);

  • interact with our pages, forms, or embedded tools provided by third parties (e.g., payment providers, analytics, advertising or social media platforms).

This Policy does not apply to websites, apps, or services we do not own or control. If you click a link to a third‑party site, their privacy policy will govern your use of that site.

2) Information We Collect

We may collect the following categories of information, depending on how you interact with us:

a) Identity & Contact Details

Name, email address, mobile/telephone number, and (where provided) demographic details such as gender or date of birth.

b) Account & Authentication Data

Login credentials, password hints, security questions/answers, and related account configuration.

c) Order, Billing & Delivery Details

Billing address, shipping/delivery address, order history, invoices, and information necessary to fulfill an order or handle returns/warranty claims.

d) Payment Information

We use secure payment gateways and banking partners to process payments. Card, mobile wallet, or bank account details are submitted directly to those providers and are not stored on our servers. We may receive limited payment confirmation data (e.g., transaction ID, payment status) to complete your order.

e) Customer Support Interactions

Your communications with our team (calls, emails, chat transcripts), including any attachments you send us.

f) Device, Log & Usage Data

IP address, device type, browser type/version, operating system, referring/exit pages, timestamps, page views, clickstream, approximate location (derived from IP), and other standard diagnostic data.

g) Cookies & Similar Technologies

Cookies, web beacons, pixels, tags, and local storage that help us remember your preferences and improve your experience. See Section 6 for details.

h) Marketing Preferences & Communications

Your opt‑in/opt‑out selections for newsletters, promotional SMS/email, and remarketing.

i) User‑Generated Content (UGC)

Product reviews, ratings, Q&A posts, photos, or other content you choose to submit.

j) Social & Single Sign‑On (SSO) (Optional)

If you use a social login (e.g., Google/Facebook) or connect a social account, we may receive basic profile information (name, email, profile ID) as permitted by that provider and your settings.

3) How We Use Your Information

We process personal information for the following purposes:

  • Order Processing & Delivery: to receive, confirm, fulfill, and deliver your purchases; to manage returns, refunds, and customer guarantees.

  • Account Management: to register you, maintain your profile, and enable password resets and secure authentication.

  • Customer Support: to respond to your inquiries, troubleshoot issues, and provide after‑sales services.

  • Personalization: to recommend products, remember preferences (language, currency, cart), and improve content relevance.

  • Marketing & Offers: to send newsletters, deals, and product updates with your consent (where required). You can opt out at any time.

  • Analytics & Performance: to analyze traffic and usage trends, measure campaign performance, and improve the Site’s functionality and layout.

  • Security & Fraud Prevention: to detect, prevent, and investigate fraud, abuse, or illegal activities; to protect our rights and the safety of users.

  • Legal & Compliance: to meet accounting, tax, regulatory, or law‑enforcement requirements and to enforce our terms and policies.

4) Legal Bases for Processing (Where Applicable)

Depending on your jurisdiction, we may rely on one or more of the following bases: (i) performance of a contract (e.g., to ship your order); (ii) legitimate interests (e.g., to secure our services or improve the Site); (iii) consent (e.g., for certain cookies or marketing); and/or (iv) compliance with legal obligations.

5) Sharing & Disclosure

We do not sell your personal information. We may share limited data with:

  • Service Providers/Processors: delivery couriers, payment gateways, customer support tools, email/SMS providers, IT hosting, security and analytics vendors who act on our instructions.

  • Business Partners (Optional): where you opt in for co‑branded promotions, giveaways, or affiliate offers.

  • Law Enforcement/Regulators: when required by applicable law, court order, or to protect rights, property, or safety.

  • Corporate Transactions: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

When we engage third parties, we contractually require appropriate confidentiality and security measures, and we only disclose what is necessary for the stated purpose.

6) Cookies & Similar Technologies

We use the following categories of cookies and similar technologies:

  • Strictly Necessary: enable core features such as shopping cart, checkout, and account login.

  • Performance/Analytics: help us understand how visitors use the Site (e.g., pages viewed, time on site) and improve performance.

  • Functional: remember preferences like language, currency, and region.

  • Advertising/Remarketing (Optional): measure ad performance and show relevant offers. You can control ad preferences via your browser and platform settings.

Your Choices: Most browsers allow you to block or delete cookies. Disabling some cookies may affect Site functionality (e.g., cart or checkout). You may also opt out of certain analytics/ads via platform tools provided by those providers.

7) Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, including to comply with legal, accounting, or reporting obligations, resolve disputes, and enforce agreements. Retention periods vary by data category (e.g., order records may be kept longer than marketing preferences).

8) Your Rights & Choices

Subject to applicable laws, you may have the right to:

  • Access your personal data and obtain a copy;

  • Rectify inaccurate or incomplete information;

  • Delete data in certain circumstances (e.g., when no longer necessary);

  • Restrict or object to processing, including for direct marketing;

  • Withdraw consent (where processing is based on consent);

  • Portability (receive certain data in a structured, commonly used format, where applicable).

To exercise these rights, please contact us using the details in Section 13. We may verify your identity before responding. If we cannot comply with your request, we will explain why.

9) Security

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure; you are responsible for keeping your account credentials confidential and for promptly notifying us of any suspected compromise.

10) Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete such data.

11) International Transfers

We primarily process data in Bangladesh. Some service providers may process data in other countries. Where data is transferred internationally, we take reasonable steps to ensure appropriate protections consistent with this Policy and applicable law.

12) Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we post changes, we will update the “Effective date” at the top. Your continued use of the Site after an update constitutes acceptance of the revised Policy.

13) Contact Us (Data Controller)

All Well Buy
Location: Mirpur, Dhaka, Bangladesh
Customer Care (24/7): +880 1406‑666‑139
Email: allwellbuy@gmail.com

If you have questions about this Policy, your data, or wish to exercise your privacy rights, please contact us by email. For time‑sensitive issues related to an order, calling the hotline may be fastest.

14) Governing Law

This Policy and any disputes arising from it are governed by the laws of Bangladesh, without regard to conflict‑of‑law principles.

Summary (Non‑Legal)

  • We collect the minimum data needed to run our shop (account, orders, delivery, and support).

  • We don’t store your full payment details on our servers; payments are handled by secure providers.

  • You control marketing choices and most cookies; essential cookies keep the cart/checkout working.

  • You can access, correct, or delete your data (subject to law) by contacting us.